Returns & Refunds Policy

Last updated: 02/07/2026

This policy outlines the return and refund conditions applied to purchases made on our online shop for the product The Sardinian Minestrone.

1. Food Products – Right of Withdrawal

According to current regulations, the right of withdrawal does not apply to sealed food products that may deteriorate or expire quickly, or that cannot be returned once opened for hygiene or safety reasons.

Therefore, products cannot be returned once delivered, unless they are defective, damaged, or do not match the order placed.

2. Damaged or Defective Products

If your product arrives damaged, defective, or shows any irregularity:

• contact us within 48 hours of delivery at: hello@thesardinianminestrone.com
• include clear photos of the product, the packaging, and the outer shipping box
• provide your order number and a brief description of the issue

After verification, we may offer one of the following solutions:

• full refund
• replacement product at no additional cost
• store credit of equal value

3. Incorrect Orders or Missing Items

If the package you received does not match your order or if any items are missing:

• notify us within 48 hours of delivery
• we will send the correct item free of charge or issue a refund or store credit.

4. Delivery Delays or Shipping Issues

We are not responsible for delays caused by the courier or external factors (strikes, weather conditions, holidays). However, we will always do our best to assist you in resolving the issue.

If your package is confirmed lost, we will file a claim with the courier. Once the loss is confirmed, you will receive either a full refund or a new shipment.

5. How to Request a Refund

For any refund request or assistance, please contact:

📩 hello at thesardinianminestrone.com

Please include:

• full name
• order number
• description of the issue
• photos, if applicable

We will respond within 2–3 business days.

6. Refund Processing

Once your request is approved, the refund will be processed using the same payment method used at checkout. Processing times may vary depending on your bank or payment provider.

 

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing any justification.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello at thesardinianminestrone.com

7. Order Cancellations

You may request the cancellation of your order through the dedicated section of your Account until the order has been processed for shipment.